Shipping & Service Duration Policy

Effective Date: 26/05/2025

1. Service Plans & Durations

Customized plans default to the first menu options you see.

2. Order Processing

• Orders placed before 12 PM local time Mon–Fri are processed the same day.
• Orders placed after 12 PM are processed the next business day.
• Weekend orders processed next Monday.

3. Delivery Schedule

• Delivery window: 8 AM to 6 PM local time.
• Deliveries daily except on rest days.
• Customers may reschedule up to two times with at least 48 hours’ notice.

4. Packaging & Handling

• Meals delivered in insulated, eco-friendly packaging.
• Please refrigerate meals immediately and consume within 24 hours.

5. Delivery Delays & Exceptions

• Severe weather or logistics issues will be communicated via SMS or email with alternative delivery options.
• Public holidays may affect schedules; advance notice will be provided.

6. Customer Responsibilities

• Provide accurate address and access instructions.
• Be available during delivery or provide a safe drop-off location.
• Report missing or damaged orders within 2 hours of scheduled delivery.

7. Contact

For delivery inquiries:

Phone/WhatsApp: +201500681235 (Mon–Fri 8 AM–6 PM)

Email: shipping@easy-cook.vip